Technical Bulletin

F1 Series Camera Driver Issue Involving KB975560 and KB975562

Recently a Microsoft Security Update has been released (on 9-Feb-2010) which causes a problem with applications (such as DROPimage) which use DirectShow functions. This problem affects Windows XP only. It does not affect Windows Vista or Windows 7.

To determine if your system is affected by this issue, answer the following questions:

1. Does the Device Manager (Go to Control Panel > System > Hardware tab > Device Manager) show the IEEE FireWire adapter (in the IEEE Adapters section) and does the F1 Series camera show up under the Imaging Devices section as a NET camera?

2. When the PC is on (but no programs are running) and the camera is connected via the FireWire cable, does a solid red light appear on the rear of the camera (just above where the cable connects)?

3. When DROPimage is started, does the light then turn solid green?

4. Does the DROPimage live video window appear when the program is running but no live video appears in the window?

If you answered yes to all of the above questions, then most likely your system is affected by this Microsoft Security Update. Here are recommended solutions:

1. If you have the PC connected to the Internet and you have Automatic updates turned on, then the quickest fix is to use System Restore to roll the PC back to an earlier time prior to the update that installed the offending Security Update. Pick a date when DROPimage was working properly. For detailed instructions on using System Restore, see: Once the system is rolled back, test DROPimage. If the issue is resolved, then turn off Automatic Updates. For detailed instructions on doing so, see

2. Alternately, you can remove the Security Update manually. Go to Control Panel > Add/Remove Programs. Click on the "Show Updates" box at the top of the screen. Locate the Security Updates KB975560 and KB975562. If either or both are in the list, uninstall them. Test DROPimage. If the issue is resolved, then turn off Automatic Updates. For detailed instructions on doing so, see

We recommend leaving Automatic Updates turned off until Microsoft comes up with a fix.

Should you need any additional assistance with this issue, please contact us.

(Summer, 2010)

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