Technical Support

ramé-hart has a reputation for providing world-class instruments as well as expert technical support services. Here are some product resources:

• How to adjust the lens for the LED Illuminator

• ramé-hart Password Policy

• Recommended Protocol for Calibration

• Recommended Instrument Maintenance and Cleaning Protocol

• Video instructions for changing the resolution of the U3 Series camera

• Video instructions for checking for live video (U Series cameras)

• How to resolve issue with drop riding up the needle

• U5 Series Camera Notes

• Tips for migrating to a new PC

• User Guide for Manual Syringe

• Notes on the ADSA Method for Measuring Surface Tension using DROPimage Software

• Camera Identification Page

• Video tutorial on how to configure the USB to Serial Adapters for the Automated Dispensing System (and all other serial-driven accessories such as the Automated Tilting Base, Oscillator, and Temperature Controller)

• Video instructions on how to send screen shot to ramé-hart for technical support

• Video instructions for troubleshooting the U Series cameras

• U1 Series Camera Setup Tips

• Windows 10

• Windows 8.1

• Our YouTube Video Series

• Technical Bulletin regarding F1 Series Camera Driver Issue and Microsoft Updates KB975560 and KB975562

• Surface Energy by Professor Finn Knut Hansen

• Tips for running the Automated Dispensing System with Windows XP SP2

• How to Calibrate DROPimage Standard

• How to Calibrate DROPimage Advanced

• How to Install F1 Series Driver

• Needle Chart with Dimensions and Part Numbers

• knol: How to Measure Contact Angle*

• knol: How to Measure Surface Tension*

• knol: How to Measure Interfacial Tension*

* A knol was a Google tool for publishing technical articles and how-to guides which was discontinued in 2012. The *links above are to PDF captures of these knols.

If you need support for your goniometer, please refer first to the documentation included with your system, and then, if additional assistance is required, contact the agent though whom you purchased your ramé-hart product for further assistance. For all US sales, please contact us. Please have your serial number ready if you call or include it your message.

For more information or a quotation, please contact us
or call 973-448-0305
To purchase spare parts, please visit www.ramehart.us
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