Technical Support

ramé-hart has a reputation for providing world-class instruments as well as expert technical support services. Here are some product resources:

CAMERA AND LENS RELATED ARTICLES

• Camera Identification Page

• Video instructions for troubleshooting the U Series cameras

• How to adjust the lens for the LED Illuminator

• Video instructions for checking for live video (U Series cameras)

• Video instructions for changing the resolution of the U3 Series camera

• U5 Series Camera Notes

• U Series Cameras on Laptops PCs

• U1 Series Camera Setup Tips

• Interface Not Supported Error

• Technical Bulletin regarding F1 Series Camera Driver Issue and Microsoft Updates KB975560 and KB975562

• How to Install F1 Series Driver

PC AND WINDOWS RELATED ARTICLES

• Tips for migrating to a new PC

• ramé-hart Windows Password Policy

• Video tutorial on how to configure the USB to Serial Adapters for the Automated Dispensing System (and all other serial-driven accessories such as the Automated Tilting Base, Oscillator, and Temperature Controller)

• Decimal Error Message in Windows

• Windows 10

• Windows 8.1

• Tips for running the Automated Dispensing System with Windows XP SP2

CALIBRATION AND INSTRUMENT MAINTENANCE

• Frequently Asked Technical Support Questions

• Recommended Protocol for Calibration

• Recommended Instrument Maintenance and Cleaning Protocol

• How to Calibrate DROPimage Standard

• How to Calibrate DROPimage Advanced

INSTRUMENT OPERATION AND TECHNIQUES

• How to resolve issue with drop riding up the needle

• User Guide for Manual Syringe

• Video instructions on how to send screen shot to ramé-hart for technical support

DROPimage AND SOFTWARE SUPPORT

• Our YouTube Video Series

• DROPimage CA Playlist

• DROPimage Pro Playlist

• DROPimage Advanced Playlist

• knol: How to Measure Contact Angle*

• knol: How to Measure Surface Tension*

• knol: How to Measure Interfacial Tension*

SURFACE SCIENCE THEORY AND ANALYSIS

• Tips for Liquids for Two-Liquid Tool

• Checking the density of Glycerol

• Notes on the ADSA Method for Measuring Surface Tension using DROPimage Software

• Why use Deionized Water over Distilled Water

• Surface Energy by Professor Finn Knut Hansen

SPINNERET SUPPORT

• Tips for adjusting the concentricity of any ramé-hart coaxial needle (with DIM C set to 0)

• Needle Chart with Dimensions and Part Numbers

• Instructions on how to order a ramé-hart Coaxial Needle

• How to disassemble a ramé-hart Coaxial Needle

* A knol was a Google tool for publishing technical articles and how-to guides which was discontinued in 2012. The *links above are to PDF captures of these knols.

If you need support for your goniometer, please refer first to the documentation included with your system, and then, if additional assistance is required, contact the agent though whom you purchased your ramé-hart product for further assistance. For all US sales, please contact us. Please have your serial number ready if you call or include it your message.

For more information or a quotation, please contact us
or call 973-448-0305
To purchase spare parts, please visit www.ramehart.us
©2025 ramé-hart instrument co. All rights reserved.