Here are some reasons why you should consider buying products from ramé-hart instrument co:
QUALITY We are obsessed with quality. No instrument or product ships from our facility without being fully tested. We use an exhaustive checklist to make sure every detail is checked and meets our stringent standards.
LEADERSHIP We have been around since 1961. We are the first company in the world to mass produce a contact angle goniometer. We are the world leader in contact angle. That's all we do. We innovate; our competitors follow. We stay on top of our game: monthly newsletters, frequent website updates, facebook page, YouTube videos, and wide exposure to new trends in surface science.
SERVICE We believe in 100% customer service. We will do everything humanly possible to deliver quality engineered products on time and at the most competitive prices. Our goal is to underpromise and over delivery.
SELECTION We offer the widest array of instrument models: from basic contact angle goniometers to advanced automated tools that are both goniometers and tensiometers. We have the widest array of modular accessories and options.
VALUE We strive to add features and functionality while keeping our system prices competitively low. Our products are easy to learn and easy to use. 99% of our customers do not require onsite setup and training services as our tools are intuitive, powerful, and yet easy to master.
EXPERIENCE Our dedicated team has over 100 years of product development, manufacturing, and instrument sales experience. No one works harder to build an excellent product which we are proud to put our company name on.
Here are some more reasons:
We received the instrument early. Thank you so much for getting it out fast. We already have it setup and running samples. Everything is working out great and I'm very impressed with the quality of the instrument.
Thanks for your outstanding customer support! You have exceeded all expectations. Your efforts really helped us out despite the devastating setback we experienced due to our poor packing.
The needle arrived today and it looks amazing. Thank you so much for putting all the extra work and effort in. It’s awesome to work with people who go the extra mile...Thank you again for putting all the work in and not hesitating to pick up difficult projects.
Thank you so much for your help troubleshooting. It would have certainly taken us a significant amount of time without your advice.
Your company is so efficient and easy to work with. I can't say that about many companies these days.
If I could have one wish for Christmas, it would be that all the lab instrument vendors that we deal with were as prompt and easy to work with as ramé-hart. Thank you for your help...
Bruce K. Maguire
I want to extend my sincere thanks for your hospitality and training session. Shiv and I learned a lot about the many capabilities of our goniometer and hopefully we will have projects beyond our typical surface tension measurements in the near future. Thus far, our data is looking great. I am again grateful for your help with all of our work in the past and hope you have an enjoyable summer.
Kenneth T. Holeva
Thanks for your help; this is one of the reasons I'm glad we bought this system from you.
I order for the entire division, and I do a lot of online ordering. I've gotten out of the habit of doing it online because some sites are so cumbersome. Your website was perfect, easy, thorough, and quick. Can't get much better than that.
I bought a ramé-hart contact angle instrument this past December 2012. It was incredibly easy to 'plug and play' and start experimenting within a short time.
Thank you very much,
I reinstalled the software and everything is working good;-) .... I wanted to thank for all the technical support you gave me and for your patience. You are definitely one of the best technical support agents I've ran in to. So, thank you very much!
With great interest I received your mail from February 7th, 2013, concerning the ramé-hart instrument co. Newsletter (Lotus-Effect).
I think it is a very realistic approach.
With best regards,
Thanks, I have been working with you guys for over 30 years now. It has always been a pleasure to work with you.
Mike Colvin Ph.D.
The machine works great. Thank you so much for your help. Your technical know-how and customer service are exceptional (second-to-none)!
That was a great piece of information [referring to October 2012 Newsletter]. Definitely, I'll take care of these basic things. Thanks for your concern...
Thanks and regards,
Dr. Rahul Singh
...your attachments give the step by step instructions that people like me find helpful! So far, I am loving the instrument, and look forward to exploring all of its capabilities. Thanks for your quick response and great help!
Thanks for the quick turnaround. Your willingness to extend a valid quote at last year's price speaks volumes of your company. The best tool and great service to boot. Wow - this is a great combination.
M. Jason Kelly
Thank you for the information. I [have] contacted you several times and I am impressed with your professional service. Other customers should feel [the] same as me. Thank you for your help...these days.
I took to each of your suggestions and was able to obtain results within 0.3 mN/m consistently with published data. I cannot thank you enough for your help!
Thank you again for such timely responses and working through my issues, I never have seen customer service like this an any industry for research!
I just wanted to write to say I really enjoy looking at most of your monthly essays. I hope you keep it up. I find it interesting. I hope it is paying off over the long term in sales.
David W. Camp, Ph.D.
I found your website to be extremely informative and resourceful to me. Thank you so much!
We like the instrument (Model 190) and your service is super.
Shangping Xu, PhD
Thank you for all the answers to my questions. Definitely great customer support! I look forward to your continued support.
Sullivan, MS ChE, CPIM
We purchased your excellent goniometer Model 500 recently and have already used it for our investigations. Thanks...
...I appreciate contacting someone at a organization that has an historical perspective of the company beyond six months. Merry Christmas and I toast to your having many more decades with such a good company as ramé-hart.
Professor Al Miller
Thanks for the newsletter. I enjoy reading it each month. They are always well written, informative and entertaining.
Chuck Extrand, PhD
Thank you very much, Carl! ramé-hart is really an excellent company that can extend your patient guidance to [us for] such an old piece of equipment on the other end of the world.
We hope to keep cooperating with your company.
Thank you so much for your quick reply and you answered all my questions. Carl, the way you answer questions is really nice by dividing them into parts.
Thank you sincerely,
Thank you so much...you have been a tremendous help to us. Your responsiveness and extensive knowledge about the goniometer are outstanding and that is the reason we chose to go with a ramé-hart system. You go above and beyond when it comes to customer service. Thanks again!
[Your] salesperson Carl Clegg has been very helpful and prompt. He is very knowledgeable about the products and is courteous and efficient.
Dr. W. Robert Ashurst
We would definitely recommend ramé-hart instrument co. to a colleague looking for a surface analysis tool. We are satisfied with our instrument.